speakers:

Session: PANEL DISCUSSION: How should energy policy be adjusted to match the needs of post-transition energy consumers?

Dominic Adams is the General Manager, Networks at Energy Networks Australia.

Dominic is responsible for crucial areas of policy to support the rapid transformation of Australia’s energy sector. In his role, Dominic leads advocacy strategies and a program of work for the development and transformation of our transmission, distribution, and gas networks.

Dominic has over a decade of experience working across the energy supply chain, with particular emphasis on policy and regulatory engagement with market bodies.

Dominic has a combined bachelor’s degrees in Law and Arts from the University of Newcastle with a focus on climate and environmental law.

Session: Reviewing payment difficulty protections in the AER’s National Energy Customer Framework (NECF)

Jarrod Ball was appointed a Board Member of the Australian Energy Regulator in May 2023.

Prior to joining the AER, Jarrod was Chief Economist at the Committee for Economic Development of Australia (CEDA) leading their economic research and advocacy. He has over 20 years’ experience in public policy, government relations and economics, working across state and federal governments and major Australian companies such as EY and BHP. Jarrod has provided economic and policy advice to governments across the energy, transport and telecommunications sectors, including as a lead adviser on microeconomic reform in the Victorian Government.

Jarrod has also held several board and committee positions across government and business and until recently was an Adjunct Associate Professor at Deakin Business School.

Jarrod holds a Masters in Economics from Monash University, and a Bachelor of Business and Bachelor of Arts from the University of Southern Queensland.

Session: PANEL DISCUSSION: Does the current design of the deregulated retail market result in a fairer, more competitive market?

Ben Barnes is General Manager Corporate Affairs, a role he has held since August 2022. He joined the AEC in July 2018 as Director Retail Policy and was promoted to the role of General Manager, Retail Policy in April 2020.

Ben Barnes assumed the role of interim Chief Executive of the Australian Energy Council from April to September 2024.

Prior to joining the Council, Ben was a Regulatory Manager at Red Energy for seven years, responsible for consumer protections and distributed energy regulation.

He has more than 13 years of experience within the energy sector, with extensive knowledge of retail energy markets, regulatory frameworks, communications and stakeholder engagement.

Session: Ensuring residential energy tariffs are fair, transparent and comparable by consumers, so they can make educated decisions about what to sign up for

Session: PANEL DISCUSSION: Does the current design of the deregulated retail market result in a fairer, more competitive market?

Dr Ron Ben-David currently holds a Professorial Fellowship with the Monash Business School and Monash Sustainable Development Institute. He is the principal of Solrose Consulting and an associate of Utilities Regulation Advisory (URA). Between 2008 and 2019, he served as full-time chair of the Essential Service Commission (Vic) where he led far-reaching reforms in many areas of regulation administered by the commission. Prior to his appointment to the commission, Ron was a Deputy Secretary in the Department of Premier and Cabinet (Vic) and headed the secretariat for the Garnaut Climate Change Review. Ron is a board member at Climate Works Australia, the Consumer Policy and Research Centre, and the Regulatory Policy Institute (A-NZ). He is an advisory board member for the Centre for Market Design at the University of Melbourne, a member of the AER’s Consumer Reference Group and Consumer Challenge Panel, and Melbourne Water's Liveability Panel.  In July 2022, Ron was appointed to the Victorian Gambling and Casino Control Commission as deputy chair.

Session: PANEL DISCUSSION: Does the current design of the deregulated retail market result in a fairer, more competitive market?

Andrew joined Aurora Energy in October 2019 to lead the Aurora+ business unit. As the accountable executive for this space, Andrew is tasked with supporting his team in the reimagination of the energy experience for all Tasmanians and is focused on developing a customer-centric approach to building our new capability.

In his role, Andrew is responsible for how we evolve our engagement with customers, how we best service their transactions with us, how we develop products that are aligned to their unmet needs and how we develop our technology to be an enabler for our future ambitions. In addition, Andrew is also accountable for how we develop our relationship with our community partners.

With over 15 years’ experience working across Europe and Australia, Andrew has held senior roles in organisations large and small and has worked across industries such as software, financial services, health insurance, and digital marketing services. With a big passion for building and developing products and services that make a real impact on customers, and also deliver great returns for the business, Andrew is motivated by a desire to always exceed expectations and to look for ways to wow our customers by creating exceptional experiences.

Session: Masterclass: Modelling the value of CER to energy consumers

Alex has over 30 years’ experience in energy markets, regulation and design in a range of organisations, including a vertically integrated utility, a generator/retailer, a rule making body and government.

Alex is a member of Smart Communities Australia and a Fellow of the Australian Institute of Energy. He is also the Chairman of the markets and regulatory study committee of the International Council for large electrical systems (CIGRE) and a member of Task Team 5 of the International Electrotechnical Commission (IEC). Alex has worked directly on facets of the wholesale and retail rules for Australia and is presenting to the 2024 CIGRE Session in Paris on energy market regulation, models for an end-to-end electricity market, approaches to integrating community energy resources and the development of the retail market in Australia.

Session: Approaching customer debt differently

Libby Dale is a digital professional passionate about all things related to clever technology for business, especially where caring for customers is concerned. After a lifetime in large enterprises, Libby co-founded SmartMeasures creating ground-breaking solutions that combine AI with behavioural science to help large companies retain customers and reduce customer debt in a way that is truly helpful to customers.

The SmartMeasures churn reduction solution has been helping companies retain customers since 2018 and the debt reduction solution was launched in 2023.

Session: PANEL DISCUSSION: How should energy policy be adjusted to match the needs of post-transition energy consumers?

Session: PANEL DISCUSSION: Are we giving enough priority to fairness and transparency in price formation?

Jo De Silva is the General Manager Retail Policy at the Australian Energy Council. Previously, Jo was a senior leader at the Australian Energy Market Operator (ISP Consumer Panel) and Energy & Water Ombudsman SA, experienced in representing the long-term interests of different cohorts of energy consumers in regulatory and technical processes. Jo has served as a member of the Energy Security Board Stakeholder Steering Group and the National Customer Code Council for Comparators and Moving Services.

Jo was a member of the Australian Energy Regulator Consumer Reference Group, all four Energy Security Board National Energy Guarantee Technical Working Groups and the Australian Energy Market Commission System Security Technical Working Group. Heading up energy policy at the South Australian Council of Social Service for around a decade, Jo convened the National Consumer Roundtable on Energy and was an inaugural member of the AER’s Consumer Challenge Panel. Jo is a former Judge of the South Australian Premier’s Mining and Energy Awards.

Session: PANEL DISCUSSION: Does the current design of the deregulated retail market result in a fairer, more competitive market?

Gavin was recently appointed National Director Energy Policy and Research of St Vincent de Paul Society Australia, but has worked in the social services community welfare sector for over 30 years, undertaking social research, policy evaluation and advocacy with a specific focus on essential gas, water and electricity services.

Gavin is also a consumer representative of a number of industry and government committees including: Yarra Valley Water community advisory group; Victorian, NSW electricity and gas distribution company consultative committees; and a member of the AER and ESC customer consultative groups. He is also a Board member of Energy Consumers Australia and a previous member of the AEMC reliability panel and AEMO’s ISP consumer panel.

Session: Enhancing customer service and engagement to improve satisfaction and retention, especially with increasing competition and consumer expectations

Session: PANEL DISCUSSION: How should the capture and control energy ‘behind the meter’ be approached?

Stephen joined Genesis in July 2023 as Chief Retail Officer. He is responsible for the marketing, sales and operations of the Genesis retail brands, Genesis and Frank*Energy. He is also on the board of Ecotricity, a climate positive energy retailer.

Stephen brings extensive international and domestic experience in customer strategy and loyalty, building strong consumer brands, marketing, data, digital technology, channels to market and industry disruption.

He has previously held Chief Executive roles at Real NZ, Tourism New Zealand, Loyalty New Zealand, and Razorfish in the United Kingdom.

With a strong interest in sustainability, Stephen was also involved in The Aotearoa Circle as a non-executive director and trustee.

He holds an MBA from the University of Cambridge, United Kingdom.

Session: PANEL DISCUSSION: How should energy policy be adjusted to match the needs of post-transition energy consumers?

Mark Feather is highly experienced in energy policy and regulation. He came to the AER from Victoria’s Department of Economic Development, Jobs, Transport and Resources where he advised on energy transition and policy issues as they impact industrial customers. Earlier this year, he joined the AEMC on secondment, working on assessing opportunity cost claims from the June 2022 market events, the AEMC’s Compensation Framework Review and various rule changes.

Prior roles include Executive Director of the Energy Policy and Programs Branch of the Victorian Government’s Department of Environment Land Water and Planning, and Director of the Australian Energy Market Commission’s wholesale, environment and transmission division. He also worked with Ofgem in the UK for a 10 year period, as well as Victoria's Department of Treasury and Finance and the ACCC.

Session: Exploring the possibilities of a flexible and agile customer relationship management platform

Cameron is a seasoned executive with over 20 years experience leading teams delivering industry-leading customer outcomes.

Cameron combines his passion for customer support with his deep expertise in running operations, including running large multinational contact centres and delivering technology platforms with multi-channel customer experiences.

Session: What big customers want - from the perspective of a retailer who’s also a large energy consumer

James was part of the Meridian Energy team that brought Powershop to Australia, before joining Telstra where he now leads their energy team.

Session: How next generation smart meters and AI can unlock the customer transition

Scott Hamilton is an author, researcher and policy advisor. He is Adjunct Associate Professor at the Department of Chemical and Biological Engineering, Monash University and is Senior Advisor to the Smart Energy Council, a peak industry body in Australia. He is an expert in renewable energy, green hydrogen, energy transition, natural resource management and climate change.

As an Executive Director of Renewable Energy for the Victorian Government, he led the delivery of renewable energy policy across Victoria. He was instrumental in developing the NSW Electricity Strategy and Renewable Energy Zones in NSW. He also works with local governments to transition from fossil fuel to renewable energy-based economies. Scott is a non-executive Director of the not-for-profit company Hi Neighbour, helping workers transition in the Illawarra region in NSW.

His book, Sold Down The River - How Robber Barons and Wall Street Traders Concerned Australia's Water Market, traverses the energy, waste and water nexus. Scott's new book, co-authored with John Brumby and Stuart Kells, is titled 'A Better Australia - Politics, Public Policy and How to Achieve Lasting Reform' and was published on 22 October 2024. He writes regularly for the Mandarin and other publications.

Session: Masterclass: Modelling the value of CER to energy consumers

Rohan Harris is an economist who has worked in the energy, water and consulting industries for more than 25 years. Rohan has significant experience in the areas of tariff design, regulatory strategy and analysis, cost-benefit analysis, energy and water policy, and electricity, gas and water demand forecasting. Over the last several years, Rohan has led or contributed to numerous assignments OGW has undertaken that have focused on analysing and understanding the economic and commercial implications of more efficient integration of CER into the National Electricity Market.

Session: Analysing the impact of residential electrification: helping customers with changing usage

Julie's passion lies in connecting global problem spaces with customer problem spaces, leading to first-of-their-kind products and services that have social good built into their business model.

As Entrepreneur in Residence at AGL Energy, she co-founded ‘Electrify Now’ - AGL’s home electrification solution centre powered by advanced analytics to create a pathway for electrification in the home. An Australian-first by energy retailers that utilises smart meter data to understand customer usage and provide a suite of personalised options.

Session: PANEL DISCUSSION: How should the capture and control energy ‘behind the meter’ be approached?

Session: Masterclass: Modelling the value of CER to energy consumers

Lance has over 40 years of experience as a consultant to the electricity industry and the government and regulatory agencies that oversee it. He specialises in utility/customer interface issues and has particular expertise in demand-side participation, the integration of DER with the grid, pricing, and regulation and policy matters in the distribution and retail portions of the electricity supply chain.

His work on the integration of CER and DER with the operation of the central electricity supply system has included assignments for the AEMC, AER, AEMO, DCCEEW, ARENA, ESB, DEECA (VIC), OCCEE (NSW), Energy Queensland, Synergy, CEC, and AEC.

He also has significant international experience having led or served as a key contributor to projects in the US, the UK, New Zealand, and 13 different countries in Southeast Asia and the Middle East.

Session: Overcoming the trust deficit to make the energy transition easy for customers

Olivia Hudson is the General Manager of Marketing and Product at Momentum Energy, independently rated as one of Australia’s greenest electricity companies. Olivia has more than 20 years experience in a variety of product, marketing and communications roles at organisations including Jetstar Airways and the AFL. She has been with Momentum for nearly three years and is a member of the Momentum Leadership Team.

Session: How next generation smart meters and AI can unlock the customer transition

Michael is the Managing Director of EMEA & APAC at Sense, chartered with expanding the company’s global footprint into Europe, Middle East, and Asia Pacific.

Michael brings over 20 years of experience in consulting, strategy and leadership in energy and climate tech. Michael began his career with Accenture before serving as Head of Strategy for two of the UK’s largest energy retailers, British Gas and SSE. He then built and led SSE’s Smart Home business unit, “Home Intelligence”.

Before joining Sense, Michael was Managing Director at Verv, a climate tech scale backed by British Gas and Innogy. Michael holds an MBA from the University of Warwick as well as a BA in History from Birmingham University.

Session: PANEL DISCUSSION: Taking a customer-led approach to help customers avoid energy disconnections

Bec has over 15 years’ experience enabling sectors and communities to work together. Her background spans from all levels of government, not-for-profits and the private sector. She is motivated by systemic changes that work to support all people (leaving no one behind). Fundamentally, she is a community development practitioner who relies on her curiosity to continually learn and her positivity to identify possibilities. This commitment extends to the for-purpose group Hive that she founded in 2008, connecting communities with their services, businesses, institutions and sectors.

Session: Ensuring the national rollout of smart meters heeds the lessons of the Victorian experience

Sonja, General Manager of Compliance of AusNet, is a senior leader in the energy industry.

With more than 15 years of experience, Sonja has diverse knowledge of energy policy, regulation, and compliance for the electricity and gas sector. She has held significant leadership roles in electricity policy and regulatory reform, including smart meter regulation.

Sonja is passionate about working for an essential service provider and advocating the needs of network customers during policy design and decision-making.

Session: Navigating uncertainties and capitalising on opportunities in a rapidly transforming electricity market

Session: PANEL DISCUSSION: Are we giving enough priority to fairness and transparency in price formation?

Andrew joined the Australian Energy Market Commission (AEMC) in February 2024 from the NSW Government. He has extensive senior leadership, stakeholder engagement, communication and management experience from a mix of industry and government executive roles. 

At the AEMC Andrew is responsible for leading the strategic direction and delivery of comprehensive market design Reviews and Rule Changes to provide policy recommendations that inform decision-making and support the achievement of strategic objectives. 

Focusing mostly on the wholesale and retail components of the energy sector, Andrew’s current work priorities include projects on Consumer Energy Resources, consumer protection frameworks, future wholesale market design and supporting reliability.

Andrew brings proven success in regulatory, program and policy development, implementation and advocacy; building, leading and motivating teams; and identifying strategic directions, implementing change and delivering customer-focused outcomes and reforms. 

Andrew has over 20 years’ experience working in and around energy in a variety of roles, and brings perspectives from his time at government agencies, an energy peak body, energy market participants and ministerial offices. He has held senior executive positions with a strong focus on developing and implementing strategies and programs for energy market reforms, policy and regulatory analysis and development, consumer protection and support, stakeholder engagement and technical regulation.

Session: Unlocking the full value of distributed energy resources via VPPs

With 15 years in the clean energy sector and the last 4 in Tesla's energy storage business, Brett is focused on developing Tesla's residential virtual power plant programs to help customers reduce the cost of their Tesla product ownership in return for supporting the electricity grid.

Session: Examining the transformation of the retail landscape

Tim joined Infigen in March 2020 as Executive General Manager, Energy Markets.

During 2019, Tim was the Executive General Manager, Strategy and Economic Analysis, at the Australian Energy Market Commission where he established its thought leadership and quantitative analysis capabilities. Up until November 2018, Tim was the Chief Economist of AGL Energy and led the company's public policy advocacy and its sustainability strategy including AGL's revised Greenhouse Gas Policy, climate risk disclosure and the Powering Australian Renewables Fund (PARF) concept.

Tim is a member of the Westpac Stakeholder Advisory Council and is on the Research Committee for the Centre for Policy Development.

Tim is an Associate Professor at Griffith University and is widely published in Australian and international peer-reviewed journals. He holds a PhD in economics for which he earned a Chancellors Doctoral Research Medal and a first-class honours degree in economics. Tim is a fellow of the Governance Institute (FGIA and FCIS) and a graduate of the Australian Institute of Company Directors (GAICD).

Session: Opening remarks from Chair

MarketWise founder, Dr. Veronika Nemes has over 20 years experience in market design, policy, and regulation that spans across consulting, government and academia.

Prior to becoming the Director establishing MarketWise Solutions, Veronika was a Director at the Australian Energy Market Commission (AEMC) and in that capacity she completed various rule changes and reviews of the Australian electricity and gas markets. Prior to joining the AEMC, Veronika held various senior positions within the Victoria Government and has provided advice in relation market design and policy issues relating to renewable energy and climate change. Veronika was a member of the expert panel tasked to design an auction for allocating emissions permits for the Carbon Pollution Reduction Scheme (CPRS).

As a consultant in the financial services area for Accenture, Veronika implemented and tested electronic trading applications for clients in the financial services industry such as the European Energy Exchange and the Chicago Board of Trade.

Veronika holds a Ph.D. in Economics from Melbourne University where she is currently an Adjunct Lecturer at the Faculty of Business and Economics, and a Senior Associate at the Centre for Market Design. Veronika has published articles in leading economics journals in the areas of market-based policy instruments and testing markets using experimental economics.

Session: PANEL DISCUSSION: How should the capture and control energy ‘behind the meter’ be approached?

Mitch has spent 10 years in the energy industry focusing on the software, products and policy related to consumer energy resources. He works on the cybersecurity of CER at Capa Intelligence, battery optimisation at OptiGrid and CER sales and installation and UPowr. Mitch has a passion for collaborating on the interdisciplinary challenges to be solved to realise full benefits and outcomes of CER for consumers. He has previously held positions at Reposit Power, Ausgrid, and within groups such as the Energy Security Board and CER taskforce.

Session: Exploring products and services where consumers do not have to purchase hardware upfront

Jess is Director of Energy Products at NRN – National Renewable Network. NRN enables retailers to offer their customers lower energy bills with no upfront cost, via a behind-the-meter solar and battery energy bundle. With a 20-year tenure in the energy sector, Jess’s approach to product development is refreshingly straightforward: focus on solving customer problems without adding unnecessary complexity.

Shreejan Pandey is the Director of the Monash Energy Institute at Monash University, where he enables industry partnership research and training initiatives to address critical challenges in the energy transition. Previously, he led New Zealand's peak industry research and education sponsorship centre, the Electric Power Engineering Centre (EPECentre). With a background in power systems engineering, Shreejan has designed utility-scale substations and wind farms, contributed to technical standards, and led the development of industry guidelines and energy policy.

Session: PANEL DISCUSSION: Are we giving enough priority to fairness and transparency in price formation?

Lam Phan has over two decades of experience in commercial and marketing roles across energy and corporate sectors. Since 2018, he has led ENGIE Australia & New Zealand as General Manager Commercial, overseeing strategic growth and operational excellence. His prior roles include various leadership positions at Simply Energy and ENGIE North America, spanning over a decade. Lam holds an MBA in Marketing and Finance from the University of Houston-Clear Lake, and a Bachelor of Business Administration from the University of Economics, Vietnam.

Session: PANEL DISCUSSION: Taking a customer-led approach to help customers avoid energy disconnections

Lisa is the Head of Customer Service at TasNetworks, overseeing all customer-facing functions and leading strategic initiatives to improve the customer experience.

With 20 years of experience in Tasmania's energy industry, across both retail and distribution, she is passionate about increasing customer focus within a complex, asset-based environment.

Session: PANEL DISCUSSION: Are we giving enough priority to fairness and transparency in price formation?

David Prins is an experienced and highly accomplished thought leader, strategic influencer and collaborator in the Australian energy market.  He thrives on understanding how competition and regulation inter relate in energy markets, and helping his clients to navigate the often difficult environments in which they have to participate and engage, across the energy value chain.

David has extensive international consulting experience and expertise in strategic, regulatory and government policy and commercial issues in energy markets, particularly from a consumer perspective.  His work currently focuses on the energy transition to net zero, reliability of the energy system, and energy affordability.

Session: Transforming energy retailing culture with the customer at the centre of operations

Ayesha is the Executive General Manager Retail for Energy Queensland. With a strong people and customer centric focus, she is leading Australia’s fourth largest retailer through a time of significant industry change. In her role at Energy Queensland, Ayesha is committed to making substantial contributions to the advancement of energy solutions, reflecting her dedication to creating a more resilient and sustainable energy future for communities.

Ayesha holds a Bachelor of Engineering with Honours and is an alumnus of the Harvard Business School, where she completed the Advanced Management Program. She is also a graduate member of the Australian Institute of Company Directors, a member of the Chief Executive Women group and was the ACT recipient of the 2017 Corporate Telstra Business Woman Awards.

Session: PANEL DISCUSSION: How should energy policy be adjusted to match the needs of post-transition energy consumers?

Steve is a senior energy professional with over 17 years’ experience in policy reform and regulatory development across both gas and electricity markets.

Having worked in government and the private sector, Steve understands the policy and regulatory objectives of both regulators and industry stakeholders, particularly as it relates to the significant transition underway in Australia’s energy markets.

Session: PANEL DISCUSSION: Does the current design of the deregulated retail market result in a fairer, more competitive market?

Sarah was appointed Chief Executive Officer in August 2023. Sarah joined the commission as Executive Director of Energy in April 2021. Sarah has degrees in law and arts from the University of Adelaide and has extensive experience in economic regulation and the energy sector, including six years with the Victorian Government, a decade at the Australian Competition and Consumer Commission and experience as a competition lawyer in the private sector.

Session: Transforming energy equity and customer experience with solar innovations

Session: PANEL DISCUSSION: Taking a customer-led approach to help customers avoid energy disconnections

Evette Smeathers is the Executive General Manager of Horizon Power’s Customer and Community division, which encompasses end-to-end customer servicing, commercial accounts, community engagement, marketing, digital experience, and customer project delivery. 

She has held roles spanning the full energy value chain during her nineteen years in the industry, and embodies Horizon Power’s regional business model, covering Horizon Power’s entire service area from her hometown of Karratha. 

Evette has also held numerous board and committee roles including twelve years as a Councillor at the City of Karratha and Chair of their Audit and Risk Committee.

She is passionate about ensuring that the customer is at the core of decision making and focused on enabling equitable access to renewable energy.

Session: PANEL DISCUSSION: How should energy policy be adjusted to match the needs of post-transition energy consumers?

Mark has over 35 years’ experience in the energy industry and has been engaged in many areas within the electrical sector, including Regulation, Operations Management, Asset Management and Business Transformation. He is currently responsible for leading the asset management and operations teams at SA Power Networks, ensuring the South Australian distribution network remains safe, reliable, and is well positioned to support customers' new needs, as South Australia transitions to a decentralised, decarbonised energy system.

Mark holds a Degree in Electronic Engineering and several post-graduate qualifications. He is also a Director, and chairs the Corporate Governance Committee, of ElectricSuper.

Session: PANEL DISCUSSION: Taking a customer-led approach to help customers avoid energy disconnections

Lesley has more than 15 years of customer engagement experience, including significant experience within the banking and finance sectors.
 
She joined Synergy in January 2022 and was appointed Executive General Manager, Customer, in August 2022. Lesley is responsible for delivering exceptional customer service and innovative solutions to enable and support Synergy’s customers to meet their changing energy needs. Her team works to leverage market insights for application across the sales and customer experience.

She holds a Graduate Certificate of Business (Leadership) from Edith Cowan University.

Session: PANEL DISCUSSION: How should the capture and control energy ‘behind the meter’ be approached?

Ryan is an experienced energy sector professional determined to make a difference in supporting the transition to a decarbonised future. He is a leading expert in the technology and business model innovation enabling consumers to participate in this transition.

Session: PANEL DISCUSSION: Are we giving enough priority to fairness and transparency in price formation?

Catherine has experience in leadership positions across utilities, financial services and professional services.

Prior to joining EWOV, Catherine was the Customer Advocate at NAB, working in a senior role with the Board and Executive of one of Australia’s largest organisations to improve dispute resolution and customer outcomes. She has a track record of leadership in Australia and the UK, with a particular focus on dispute resolution and fair outcomes in regulated markets. Catherine held the position of Ombudsman at the UK Financial Ombudsman Service for seven years and led that organisation’s systemic issues and external engagement function. She has also held positions as Board Director of the Australian Telecommunications Industry Ombudsman, Chair of the Consumer Policy Research Centre, Panel Member at the Australian Financial Services Ombudsman, Chair of the Economic Abuse Reference Group and is a current Board Director of the Victorian Legal Services Board.