2 - 4 December 2026 | Sydney | Australia
Energy Retail Excellence 2026
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Download the prospectus
For retailers at the forefront of the energy transition
Australia’s only conference dedicated to the energy retailer sector is back for 2026!
Energy Retail Excellence is the annual conference for energy retailers from Australia and New Zealand. It brings together the leaders, regulators, innovators, and advocates shaping the future of retail energy.
Across two days, connect with senior executives and industry peers to unpack the commercial, regulatory, customer, and technology challenges transforming the sector. Gain practical insights into responding to regulatory change, meeting evolving customer expectations, embracing digital and AI innovation, and supporting the clean energy transition while building trust, managing risk, and delivering long-term value.
Whether you're navigating policy reform, driving operational excellence, enhancing customer outcomes, or preparing your business for the future of energy retail, join the community leading Australia's retail energy sector.
The only conference for Australia's energy retailers. Your industry, your opportunity.
past delegate, Red Energy
Yurika
Mercury Energy
2026 speakers include:
Andrea Bernard
ENGIE Australia & New Zealand
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Chris Zondanos
Origin Energy
Emily Rubin
Amber Electric
Will Barbour
Aurora Energy
Tim Nelson
Snowy Hydro
Lynne Gallagher
Australian Energy Regulator (AER)
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Reasons to attend Energy Retail Excellence conference 2026
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Connect with your peers at the only conference dedicated to energy retailers in Australia
Hear directly from the policymakers and regulatory leaders actively shaping the future of retail energy
Keep your finger on the pulse of the industry shifts that are dominating boardrooms and headlines
Explore practical approaches to building customer trust and responding to changing consumer behaviour
Uncover how retailers are looking to be leaders in the clean energy transition
Bear witness to the forefront of technological innovation by examining the newest digital and AI tools transforming operations and customer service
Key themes
The tension between regulators and retailers; the prescriptive nature of regulation creating a difficult balance between pressure and protecting customers
Innovation and change, what is new and exciting that is pushing the retail sector forward?
The impact of technology and AI on business optimisation, including cost or time efficiency
Looking out for vulnerable customers with hardship concerns
Sponsorship & Exhibition Opportunities
If you have an innovative or market leading product, solution or service related to any part of energy retailing, the Energy Retail Excellence conference should be a part of your sales and marketing campaign.
This is your opportunity to engage with key decision makers representing the entire spectrum of the customer-facing energy market and share your advice and solutions.
If you’d like to become an exhibitor, sponsor or speaker at the Energy Retail Excellence conference, please contact:
Milad Etemadi
P: +61 (0) 478 195 857
E: milade@questevents.com.au
Tashi Gazzard
P: +61 (0) 418 884 713
E: tashig@questevents.com.au
Stay updated
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2025 Sponsors & Exhibitors:
2025 Supporting Partners:
Supporting Partner
ERGANZ represent companies that generate and sell electricity to Kiwi homes and businesses. Collectively, our members supply almost 90 percent of New Zealand’s electricity. Their membership is made up of: Contact Energy, Genesis Energy, Manawa Energy, Mercury, Meridian Energy, and Nova Energy. They work for a competitive, fair, and sustainable electricity market that benefits New Zealand consumers.
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Supporting Partner
We are the peak industry body for electricity and downstream natural gas businesses operating in the competitive wholesale and retail energy markets. These businesses collectively generate the overwhelming majority of electricity in Australia, sell gas and electricity to over 10 million homes and businesses, and are major investors in renewable energy generation.
Supporting Partner
Australian Institute of Energy (AIE) is a national, not-for-profit professional association. Through our branches, we regularly host high-quality in-person and virtual events to support member networking opportunities.
AIE drives value for our members by raising awareness of energy issues, highlighting new and evolving energy technologies and promoting discussion of energy policies. We also offer a range of scholarships and awards to support our members and the energy industry.