Day One - Tuesday, 3 December

GO TO DAY TWO  GO TO MASTERCLASS

REGISTER

08:30
Registration and welcome coffee
09:20
Opening remarks from Chair
Assessing the future of energy retailing
09:30
Transforming energy retailing culture with the customer at the centre of operations
  • Enhancing the energy experience required to meet the needs of consumers through the transition
  • Building empathy and compassion into how we do business
  • Digitalising with losing sight of the customers’ needs through the transition

Ayesha Razzaq
Executive General Manager of Retail
Ergon Energy Retail

10:00
PANEL DISCUSSION: How should energy policy be adjusted to match the needs of post-transition energy consumers?
  • What is the role of retailers in a high CER environment?
  • How can retailers and distributors prepare for the needs of energy consumers over the transition?
  • Do we need to throw out the existing regulatory rulebook and start again, or can the existing framework be adjusted to match changing requirements?

Moderator:

Mark Feather
General Manager, Strategic Policy and Energy Systems Innovation
Australian Energy Regulator (AER)

Panellists:

Jo De Silva
General Manager Retail Policy
Australian Energy Council

Dominic Adams
General Manager Networks
Energy Networks Australia

Mark Vincent
General Manager Strategy & Transformation
SA Power Networks

10:40
Morning tea
Backend digital transformation and the evolution of customer service
11:10
Enhancing customer service and engagement to improve satisfaction and retention, especially with increasing competition and consumer expectations
  • Leveraging data analytics to gain actionable insights to improve efficiency and product offerings
  • Automating backend processes for faster response times to customer inquiries and service requests
  • Providing customers with more personalised and responsive experiences, improving satisfaction and retention
  • Managing the complexities of renewable energy integration, including real-time monitoring and control

Stephen England-Hall
Chief Retail Officer
Genesis Energy
 

11:40
Sense presentation

Michael Jary
Managing Director - International
Sense

12:10
Overcoming the trust deficit to make the energy transition easy for customers
  • Identifying the hurdles customers face in participating with confidence in the energy transition
  • Partnering with brand and values-aligned organisations to amplify their solutions
  • Case studies on helping businesses on their journey to net zero

Olivia Hudson
General Manager of Product and Marketing
Momentum Energy

12:40
Lunch
Orchestration of behind the meter assets – CER and demand response
13:40
Harnessing Consumer Energy Resources (CER / DER) and using consumer assets as a significant contributor to a smoother energy transition
  • Marrying technology, CER and a retail energy plan to create a win-win-win; for consumers, the grid and climate
  • Incentivising household load shifting at the right times
  • Future customer propositions that encompass behind the meter presumption and appliances

Matthew van der Linden
Chief Executive Officer
Flow Power

14:10
Partner presentation
14:30
PANEL DISCUSSION: How should the capture and control energy ‘behind the meter’ be approached?
  • What are the roles for distributors, energy retailers and consumers?
  • How do we ensure that this does not become a war for control of data and assets?
  • What are the best approaches to leverage new technologies such as smart meters, IoT, and AI?
  • What are the opportunities for generative AI and retail energy?
  • Does the interoperability of batteries require regulation to ensure owners get full access to revenue?

Moderator:

Lance Hoch
Executive Director and Chair
Oakley Greenwood

Panellists:

Jon Sibley
Director
enX

Ryan Wavish
General Manager, Simply Energy Solutions
ENGIE

Stephen England-Hall
Chief Retail Officer
Genesis Energy

15:10
Afternoon tea
Trading strategies for an electricity market in flux
15:40
Navigating uncertainties and capitalising on opportunities in a rapidly transforming electricity market
  • Dealing with energy price volatility by having the flexibility to quickly adjust positions and portfolios in response to fluctuations in generation
  • Hedging against price volatility, including diversifying portfolios across different energy sources and geographical regions to reduce exposure to specific market risks
  • Trading strategies that focus on virtual power plants (VPPs) or demand response programs can capitalise on flexibility in energy consumption patterns to optimize trading positions and capture value in a dynamic market
  • How effective is pricing as a mechanism to enhance market efficiency, reflect transmission constraints, and provide clear signals for investment and consumption decisions across different zones?
  • Optimising transmission and distribution infrastructure as prices can incentivise generators and consumers to locate or adjust their operations based on market signals within their respective zones

Andrew Lewis
Executive General Manager, Consumer, Markets and Analytics
AEMC (Australian Energy Market Commission)

16:10
PANEL DISCUSSION: Are we giving enough priority to fairness and transparency in price formation?
  • How can network tariffs be aligned with retail pricing to improve efficiency and fairness?
  • Are time-of-use tariffs incentivising efficiency in electricity consumption or just increasing consumer distrust?
  • How should market design regulation be updated to support dynamic tariff structures and the related and technology?
  • Are we giving enough priority to fairness and transparency in price formation?
  • How flexible do retailers have to be with pricing structures following the installation of a smart meter (ie time varying vs flat rate)?
  • Exactly how welcome are TOU tariffs and demand management with consumers? Can they truly achieve the ambitions that are claimed for them?

Moderator:

David Prins
Director
Etrog Consulting

Panellists:

Mazhar Shah
MD, ENGIE Retail; GM Finance of ENGIE Retail
ENGIE Australia & New Zealand

Matthew van der Linden
Chief Executive Officer
Flow Power

Jo De Silva
General Manager Retail Policy
Australian Energy Council

Andrew Lewis
Executive General Manager, Consumer, Markets and Analytics
AEMC (Australian Energy Market Commission)

16:50
Closing remarks from the Chair
17:00
Networking drinks