• Register before 26 September and SAVE up to $700! 3 - 5 December 2025 | Melbourne | Australia
  • Register before 26 September and SAVE up to $700! 3 - 5 December 2025 | Melbourne | Australia
  • Register before 26 September and SAVE up to $700! 3 - 5 December 2025 | Melbourne | Australia
  • Register before 26 September and SAVE up to $700! 3 - 5 December 2025 | Melbourne | Australia
  • Register before 26 September and SAVE up to $700! 3 - 5 December 2025 | Melbourne | Australia
  • Register before 26 September and SAVE up to $700! 3 - 5 December 2025 | Melbourne | Australia
  • Register before 26 September and SAVE up to $700! 3 - 5 December 2025 | Melbourne | Australia
  • Register before 26 September and SAVE up to $700! 3 - 5 December 2025 | Melbourne | Australia
  • Register before 26 September and SAVE up to $700! 3 - 5 December 2025 | Melbourne | Australia
  • Register before 26 September and SAVE up to $700! 3 - 5 December 2025 | Melbourne | Australia
  • Register before 26 September and SAVE up to $700! 3 - 5 December 2025 | Melbourne | Australia
  • Register before 26 September and SAVE up to $700! 3 - 5 December 2025 | Melbourne | Australia
  • Register before 26 September and SAVE up to $700! 3 - 5 December 2025 | Melbourne | Australia
  • Register before 26 September and SAVE up to $700! 3 - 5 December 2025 | Melbourne | Australia
  • Register before 26 September and SAVE up to $700! 3 - 5 December 2025 | Melbourne | Australia
  • Register before 26 September and SAVE up to $700! 3 - 5 December 2025 | Melbourne | Australia
  • Register before 26 September and SAVE up to $700! 3 - 5 December 2025 | Melbourne | Australia
Register

3 - 5 December 2025 | Melbourne | Australia

Energy Retail Excellence 2025

 
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Download the Prospectus

Shaping customer-centric strategy through innovation

The 3rd annual Energy Retail Excellence conference is the go-to event for energy retailers looking to stay competitive in a shifting market.

With growing price sensitivity, regulatory constraints and customer mistrust, commercial success depends on adaptability. Get strategic insight into differentiating brands, strengthen loyalty, and unlocking new revenue streams through innovation, trust, and value-added services. This is where data, infrastructure and innovation meet to drive a more efficient, customer-centric energy system.

“Great mix of industry leaders sharing innovative strategies and customer-focussed ideas to drive the energy transition.”
1517670489203 1 Ayesha Razzaq

Executive General Manager of Retail, Ergon Energy Retail (2024 attendee)

“This has become an essential conference for me to connect and hear about all parts of our industry”
Olivier Petitpierre

General Manager Digital, ENGIE (2024 atendee)

Speakers Include:

Andrea Bernard pic
Andrea Bernard
Executive General Manager, Retail
ENGIE Australia & New Zealand
Jarrod Ball pic
Jarrod Ball
Board Member
Australian Energy Regulator (AER)
Renae Gasmier-1
Renae Gasmier
Head of Innovation and Strategy
AGL Energy
Steve Reid pic
Steve Reid
General Manager Regulatory Policy
Origin Energy
Brett Murphy-1
Brett Murphy
Relationship Manager, Energy, South Australia
Tesla
Peter Jackowski pic
Peter Jackowski
Head of Delivery - Consumer Energy Solutions
SEC Victoria
 
Luke Blincoe pic
Luke Blincoe
Chief Executive Officer
Supa Energy
 
Rob Morris pic
Rob Morris
Founder
iO Energy
Lisa Hannifin pic
Lisa Hannifin
Chief Customer Officer
Meridian Energy (NZ)
 
Edward Hyde pic
Edward Hyde
Chief Strategy, Transformation & Technology Officer
Genesis Energy (NZ)
Todd Pemberton pic
Todd Pemberton
General Manager Retail
Pacific Blue Australia
Jacob Mahoney pic
Jacob Mahoney
Chief Revenue Officer
Flow Power
Chris Thompson pic
Chris Thompson
Chief Executive Officer and Founder
Amber Electric
Katalin Polus
Katalin Polus
Head of Customer Marketing
Synergy
Carolyn Luey pic
Carolyn Luey
Chief Retail Officer
Contact Energy (NZ)
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Check Out The Agenda

Why you need to be at the Energy Retail Excellence conference 2025

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The only sector specific event in Australia

Energy-Retail-Excellence-Submark Take the temperature of energy retailing and future directions

Energy-Retail-Excellence-Submark Hear the latest from the AER on simplifying retail guidelines and an expert panel on other changes, including implications of the Nelson Review for retailing

Energy-Retail-Excellence-Submark Match price volatility with products and services like Contact Energy's ‘hero proposition’ and iO Energy’s risk management strategies

Energy-Retail-Excellence-Submark Hear how Tesla, Amber Electric and Synergy are actively participating in the clean energy transition as retailers

Energy-Retail-Excellence-Submark Get the low down on digital innovation and AI-driven customer engagement from Genesis and Meridian

Energy-Retail-Excellence-Submark Hear how SEC Victoria and Supa Energy are focusing on consumer technology to improve outcomes

Energy-Retail-Excellence-Submark Reduce churn with billing innovations from Pacific Blue Australia and supporting vulnerable customers with ENGIE ANZ

Key Themes

Bridging the gap between price perception and profitability-4
Bridging the gap between price perception and profitability
Navigating tighter regulation while sustaining retail innovation-1
Navigating tighter regulation while sustaining retail innovation
Reforming electricity pricing to improve customer engagement-1
Reforming electricity pricing to improve customer engagement
Empowering customers through virtual power plant participation-1
Empowering customers through virtual power plant participation
Responding customer churn as consumers shop around for best deals-1
Responding customer churn as consumers shop around for best deals
Integrating consumer energy resources (batteries) into retail offerings-1
Integrating consumer energy resources into retail offerings
Transforming retail operations through digital and AI innovation-1
Transforming retail operations through digital and AI innovation

Download the Brochure

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ERE 2025 - EB

Register before 26 September and SAVE up to $700!

Sponsorship & Exhibition Opportunities

If you have an innovative or market leading product, solution or service related to any part of energy retailing, the Energy Retail Excellence conference should be a part of your sales and marketing campaign.

This is your opportunity to engage with key decision makers representing the entire spectrum of the customer-facing energy market and share your advice and solutions.

If you’d like to become an exhibitor, sponsor or speaker at the Energy Retail Excellence conference, please contact:

Milad Etemadi
P: +61 (0) 478 195 857
E: milade@questevents.com.au

Tashi Gazzard
P: +61 (0) 418 884 713
E: tashig@questevents.com.au

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