3 - 5 December 2025 | Melbourne | Australia
Energy Retail Excellence 2025


Download the Prospectus

Shaping customer-centric strategy through innovation
The 3rd annual Energy Retail Excellence conference is the go-to event for energy retailers looking to stay competitive in a shifting market.
With growing price sensitivity, regulatory constraints and customer mistrust, commercial success depends on adaptability. Get strategic insight into differentiating brands, strengthen loyalty, and unlocking new revenue streams through innovation, trust, and value-added services. This is where data, infrastructure and innovation meet to drive a more efficient, customer-centric energy system.

Executive General Manager of Retail, Ergon Energy Retail (2024 attendee)
General Manager Digital, ENGIE (2024 atendee)
Speakers Include:

Andrea Bernard
ENGIE Australia & New Zealand


Jarrod Ball
Australian Energy Regulator (AER)


Renae Gasmier
AGL Energy


Steve Reid
Origin Energy


Brett Murphy
Tesla


Peter Jackowski
SEC Victoria


Luke Blincoe
Supa Energy


Rob Morris
iO Energy
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Lisa Hannifin
Meridian Energy (NZ)


Edward Hyde
Genesis Energy (NZ)


Todd Pemberton
Pacific Blue Australia


Jacob Mahoney
Flow Power


Chris Thompson
Amber Electric


Katalin Polus
Synergy


Carolyn Luey
Contact Energy (NZ)

Why you need to be at the Energy Retail Excellence conference 2025
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The only sector specific event in Australia
Take the temperature of energy retailing and future directions
Hear the latest from the AER on simplifying retail guidelines and an expert panel on other changes, including implications of the Nelson Review for retailing
Match price volatility with products and services like Contact Energy's ‘hero proposition’ and iO Energy’s risk management strategies
Hear how Tesla, Amber Electric and Synergy are actively participating in the clean energy transition as retailers
Get the low down on digital innovation and AI-driven customer engagement from Genesis and Meridian
Hear how SEC Victoria and Supa Energy are focusing on consumer technology to improve outcomes
Reduce churn with billing innovations from Pacific Blue Australia and supporting vulnerable customers with ENGIE ANZ
Key Themes

Bridging the gap between price perception and profitability

Navigating tighter regulation while sustaining retail innovation

Reforming electricity pricing to improve customer engagement

Empowering customers through virtual power plant participation

Responding customer churn as consumers shop around for best deals
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Integrating consumer energy resources into retail offerings

Transforming retail operations through digital and AI innovation
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Sponsorship & Exhibition Opportunities
If you have an innovative or market leading product, solution or service related to any part of energy retailing, the Energy Retail Excellence conference should be a part of your sales and marketing campaign.
This is your opportunity to engage with key decision makers representing the entire spectrum of the customer-facing energy market and share your advice and solutions.
If you’d like to become an exhibitor, sponsor or speaker at the Energy Retail Excellence conference, please contact:
Milad Etemadi
P: +61 (0) 478 195 857
E: milade@questevents.com.au
Tashi Gazzard
P: +61 (0) 418 884 713
E: tashig@questevents.com.au


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