3 - 5 December 2025 | Melbourne | Australia

Energy Retail Excellence 2025

2024-Mar-26-14.29 - 0E2A2069-Enhanced-NR

Shaping customer-centric strategy through innovation

The 3rd annual Energy Retail Excellence conference is the go-to event for energy retailers looking to stay competitive in a shifting market.

With growing price sensitivity, regulatory constraints and customer mistrust, commercial success depends on adaptability. Get strategic insight into differentiating brands, strengthen loyalty, and unlocking new revenue streams through innovation, trust, and value-added services. This is where data, infrastructure and innovation meet to drive a more efficient, customer-centric energy system.

“Great mix of industry leaders sharing innovative strategies and customer-focussed ideas to drive the energy transition.”

Ayesha Razzaq

Executive General Manager of Retail, Ergon Energy Retail (2024 attendee)

“This has become an essential conference for me to connect and hear about all parts of our industry”

Olivier Petitpierre

General Manager Digital, ENGIE (2024 atendee)

Speakers Include:

Andrea Bernard

Executive General Manager, Retail
ENGIE Australia & New Zealand

Jarrod Ball

Board Member
Australian Energy Regulator (AER)

Renae Gasmier

Head of Innovation and Strategy
AGL Energy

Steve Reid

General Manager Regulatory Policy
Origin Energy

Brett Murphy

Relationship Manager, Energy, South Australia
Tesla

Peter Jackowski

Head of Delivery - Consumer Energy Solutions
SEC Victoria

Luke Blincoe

Chief Executive Officer
Supa Energy

Rob Morris

Founder
iO Energy

Lisa Hannifin

Chief Customer Officer
Meridian Energy (NZ)

Edward Hyde

Chief Strategy, Transformation & Technology Officer
Genesis Energy (NZ)

Todd Pemberton

General Manager Retail
Pacific Blue Australia

Lyn Bowring

Executive Director, Consumer, Community, and First Peoples’ Energy Transitions
Vic Department of Energy, Environment and Climate Action (DEECA)

Chris Thompson

Chief Executive Officer and Founder
Amber Electric

Katalin Polus

Head of Customer Marketing
Synergy

Carolyn Luey

Chief Retail Officer
Contact Energy (NZ)

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Why you need to be at the Energy Retail Excellence conference 2025

The only sector specific event in Australia

Take the temperature of energy retailing and future directions

Hear the latest from the AER on simplifying retail guidelines and an expert panel on other changes, including implications of the Nelson Review for retailing

Match price volatility with products and services like Contact Energy's ‘hero proposition’ and iO Energy’s risk management strategies

Hear how Tesla, Amber Electric and Synergy are actively participating in the clean energy transition as retailers

Get the low down on digital innovation and AI-driven customer engagement from Genesis and Meridian

Hear how SEC Victoria and Supa Energy are focusing on consumer technology to improve outcomes

Reduce churn with billing innovations from Pacific Blue Australia and supporting vulnerable customers with ENGIE ANZ

Key Themes

Bridging the gap between price perception and profitability

Navigating tighter regulation while sustaining retail innovation

Reforming electricity pricing to improve customer engagement

Empowering customers through virtual power plant participation

Responding customer churn as consumers shop around for best deals

Integrating consumer energy resources (batteries) into retail offerings-1

Integrating consumer energy resources into retail offerings

Transforming retail operations through digital and AI innovation

Sponsorship & Exhibition Opportunities

If you have an innovative or market leading product, solution or service related to any part of energy retailing, the Energy Retail Excellence conference should be a part of your sales and marketing campaign.

This is your opportunity to engage with key decision makers representing the entire spectrum of the customer-facing energy market and share your advice and solutions.

If you’d like to become an exhibitor, sponsor or speaker at the Energy Retail Excellence conference, please contact:

Milad Etemadi
P: +61 (0) 478 195 857
E: milade@questevents.com.au

Tashi Gazzard
P: +61 (0) 418 884 713
E: tashig@questevents.com.au

Sponsors & Exhibitors:

Exhibitor

Zipform Digital Exhibitor

Exhibitor

SmartMeasures Exhibitor

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Quest has an established history of providing reliable, high-quality conferences. Energy Retail Excellence conference 2025 is an opportunity for our past delegates and new attendees to come together in one place to Meet. Learn. Grow.

Milad Etemadi

Sponsorship & Exhibition Manager Quest Events

milade@questevents.com.au
M +61 (0) 478 195 857

Tashi Gazzard
Sponsorship & Exhibition Manager Quest Events

tashig@questevents.com.au
M +61 (0) 418 884 713

Quest Events recognises the First Peoples of this nation and their ongoing connection to culture and country. We acknowledge First Nations Peoples as the Traditional Owners, Custodians and Lore Keepers of the world's oldest living culture and pay respects to their Elders past, present and emerging.